Ordering
How do I measure the windows?
How do I measure the windows?
Use our Measuring Guide to get the best fit possible.
How do I install the blinds?
How do I install the blinds?
Our installation guide will walk you through the process, step-by-step.
Do you ship to my country and What is the shipping costs?
Do you ship to my country and What is the shipping costs?
Yes, we offer free worldwide shipping. Read here for more details
Can I check my order's status?
Can I check my order's status?
Yes, we will provide you with a tracking number once your order has shipped.
Can I order larger sizes than listed on website?
Can I order larger sizes than listed on website?
Please contact us before you order to ensure we can fulfill your request.
Can I do inside/outside mounting?
Can I do inside/outside mounting?
Of course! We offer inside and outside mounting options. Please refer to our measuring guide for more information.
Can I control multiple blinds with one Beasen Home remote?
Can I control multiple blinds with one Beasen Home remote?
Yes, we offer two types of remotes. Our 5 channel remote can control up to 5 smart blinds and our 15-channel remote can control up to 15 separate smart blinds.
Do you Price Match?
Do you Price Match?
Absolutely! Head over to our Best Price Guarantee pages to see if your order qualifies for price match?
Motor
What Alexa devices are compatible with the Alexa motor?
What Alexa devices are compatible with the Alexa motor?
Echo Plus 2nd Gen, Echo Show 2nd Gen, Echo Studio, Echo Show 10, Echo 4th Gen. Please make sure to confirm that your Echo device has a built-in Zigbee module prior to choosing your motor.
Can I recharge the smart blinds while they're mounted?
Can I recharge the smart blinds while they're mounted?
Yes, you can charge the motor while it's mounted with a USB-C charge cable.
How long does the motor take to charge?
How long does the motor take to charge?
It typically takes 5 to 6 hours to fully charge.
How long does a full charge last?
How long does a full charge last?
Motor LED flashes red when the open or close the shades.It indicates low battery.
A full charge should last you up tp 6 months, depending on usage.
How often do I need to replace the motor?
How often do I need to replace the motor?
Our motor is designed to last as long as you own your smart blinds. If your motor is expeirencing technical difficulties, please review our Lifetime Limite Warranty for possible solutions.
Programming
How to I program my Homekit smart blinds?
How to I program my Homekit smart blinds?
If you're having trouble programming your Homekit motor to your device, try using our Homekit Programming Guide.
How to I program my Alexa smart blinds?
How to I program my Alexa smart blinds?
If you're having trouble programming your Alexa motor to your device, try using our Alexa Programming Guide
How to I program my Zigbee smart blinds?
How to I program my Zigbee smart blinds?
If you're having trouble programming your Zigbee motor to your device, try using our SmartThings Programming Guide
How do I unlock my remote?
How do I unlock my remote?
Press the left & right buttons together for 3s and then press the stop button.
What does channel 0 on the Remote do?
What does channel 0 on the Remote do?
Use the channel 0 to control all blinds connected to your remote simultaneously.
